Shipping policy

Where We Deliver

GardNovia currently ships to addresses within the United States.

Shipping Costs

We are pleased to offer Free Standard Shipping on all orders within the United States.

Processing & Delivery Times

Handling Time: 1 Business Day (Monday–Friday)

Transit Time: 1–3 Business Days (Monday–Friday)

Order Cut-Off Time: 11:00 PM EST

Please note that delivery estimates are provided for convenience and may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

Multiple Shipping Addresses

At this time, GardNovia does not support shipping a single order to multiple addresses. If you would like items delivered to different locations, please place separate orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to appear in the carrier's system.

If your order has not arrived within 20 days of shipment, please contact our support team with your order number and full name for assistance.

Returns & Exchanges

We accept eligible returns within 90 days of delivery. Returned items should be in their original condition whenever possible.

If your order arrives damaged, defective, or incorrect, please contact us promptly and include your order number along with photos of the item received.

For complete details, please review our Return & Refund Policy.

Customer Support

Our customer support team is available to assist with questions regarding orders, shipping, returns, and products.

GardNovia

Address: 6335 NE Industry Dr, Des Moines, IA 50313, USA

Phone: +1 515-259-2758

Email: support@gardnovia.com