Report Security Issues

Security Reporting

At GardNovia, we take the security of our website, systems, and customer information seriously.

If you believe you have discovered a security vulnerability affecting our website or services, we encourage you to report it responsibly so our team can investigate and address the issue promptly.

Responsible Disclosure Guidelines

When reporting a potential security issue, we ask that you:

• Provide sufficient information to help us understand and reproduce the issue.

• Allow us a reasonable amount of time to investigate and resolve the vulnerability before publicly disclosing it.

• Make a good-faith effort to avoid accessing, modifying, or exposing data that does not belong to you.

• Avoid actions that could disrupt services, damage systems, or negatively impact customers.

• Comply with all applicable laws and regulations during your research and reporting activities.

How to Submit a Report

When submitting a security report, please include:

• A detailed description of the issue

• Steps to reproduce the vulnerability

• The affected page, feature, or system

• Supporting screenshots or documentation, if available

Our team reviews all legitimate security reports and prioritizes issues based on their potential impact and severity.

Response Process

After receiving your report, GardNovia will:

• Acknowledge receipt of your submission

• Review and validate the reported issue

• Investigate and implement appropriate corrective actions when necessary

• Communicate with you regarding the status of the report when applicable

Contact Information

GardNovia

Address: 6335 NE Industry Dr, Des Moines, IA 50313, USA

Phone: +1 515-259-2758

Email: support@gardnovia.com