Refund policy

Customer Satisfaction

At GardNovia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, our team is here to assist and work toward a prompt resolution.

Return Eligibility

You may request a return within 90 days of receiving your order.

To be eligible for a return:

• Items should be returned in their original condition whenever possible.

• We accept returns for both defective and non-defective products.

• New and lightly used items may be eligible for return.

• Returned items should include all original parts, accessories, and packaging when applicable.

How to Request a Return

Step 1: Contact Our Support Team

Please contact GardNovia at support@gardnovia.com or call +1 515-259-2758. If your item arrived damaged, defective, or incorrect, please provide clear photos along with a brief description of the issue.

Step 2: Receive Return Instructions

Once your request has been reviewed, our support team will provide return instructions. Please do not send any items back without prior authorization.

Step 3: Return Your Item

After approval, return the item using a trackable shipping service. We recommend keeping your tracking information until the return process has been completed.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

• Returns are typically inspected within 72 hours of arrival at our return facility.

• Approved refunds are processed within 7 business days.

• Refunds are issued to the original payment method used for the purchase.

• GardNovia does not charge restocking fees.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Depending on the situation, we may offer:

• A replacement item

• A replacement part

• A full refund

Our team will review the issue and determine the most appropriate resolution.

Contact Information

GardNovia

Address: 6335 NE Industry Dr, Des Moines, IA 50313, USA

Phone: +1 515-259-2758

Email: support@gardnovia.com