FAQ’s
When will I receive my order?
All orders are processed and shipped within 1 business day of purchase. Once shipped, standard delivery times apply. You will receive a tracking number via email to monitor your shipment.
If your order has not arrived within the expected delivery timeframe, please contact our support team for assistance.
Where is my order?
You can track your order using the tracking link provided in your shipping confirmation email.
If you are unable to locate your tracking information, please contact us with your order number.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard.
Do you ship internationally?
Currently, GardNovia only ships within the United States.
What if I entered the wrong shipping address?
If you entered an incorrect shipping address, please contact us immediately. If your order has not yet shipped, we will do our best to update it. If it has already shipped, we may need to wait for the item to be returned before taking further action.
What happens if my order is returned to sender?
If your package is returned as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply depending on the situation.
What is your return policy?
You may return items within 90 days of delivery, provided they are in their original condition whenever possible. If you receive a damaged or defective product, please contact us for support.
How do I request an exchange?
To request an exchange, please contact our support team with your order details. We will guide you through the process.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us immediately with photos and your order number. We will review your request and offer a replacement or refund depending on availability.
What if I received the wrong product?
We sincerely apologize for any errors. Please contact our support team with your order number and issue details. We will resolve the issue promptly at no additional cost.
Contact Information
GardNovia
Address: 6335 NE Industry Dr, Des Moines, IA 50313, USA
Phone: +1 515-259-2758
Email: support@gardnovia.com